Category Archives: Work Related

It is not Job hunting, It is Job Begging

Looking for a job while the market is down is one of the most frustrating things I’ve done.

to-whom-it-may-concern-please-give-me-a-job-pleasepleasepleaseplease-pleasepleasepleaseplease-pleasepleaseplease-pleaseplease-please-04bed

EVERY day (well mon-fri, I take the weekends off!) I spend anywhere from 2 to 10 hours (usually 4-5 hours) searching and searching for work. I hunt through Indeed, Workopolis, Glass door, the JobBank, Monster, Recruiter sites as well as a few company specific sites (I have a “watch list” of specific companies that I think would suit me perfectly and I check in on them regularly). I have literally applied for hundreds of jobs over the last 6 to 18 months … that’s a big spread, maybe I should explain …

In Oct 2015 (18 months ago) I was laid off due to the slump in the economy, the bust part of the boom and bust cycle. Although I had some issues with my micromanaging, spying, arrogant manager, I loved everyone and everything else about my job. It broke my heart to be leaving my “Dream Job”. I spent the next 6 months going through the job searching process until I landed a job at (the corrupt) JOBHP in May 2016 … which after only 2 days, I discovered was a HORRIBLE place to work.

 

depressedwoman
Picture found here

I immediately carried on my job search, but as I had a job, as despicable as it was, I was a little more picky in my hunt. In Oct 2016, I was fired before my probation period was over… Sum up … I was better at my job than the spoiled favourite, she didn’t like me because of it, I was called into HR as a witness to a harassment case being investigated on my immediate manager, interviewed by the HR personnel who is of course her (the manager’s) FRIEND, and I told the truth about the abuse suffered by ALL from that bitch manager, then (a couple weeks after the HR thing) my grandmother passed away and I took an APPROVED leave to go “home” for 2 weeks. 3 days after I returned from my grievance leave, I was fired….You can read a longer version here

https://www.pinterest.com/pin/55521007881162018/
Picture Found here

Thanks to JOBHP, my Anxiety went through the roof and thanks to 18 months of job searching, 13 of which I spent unemployed, Depression set in…I hide it, but it is there. Every minute of every day … Do you know how hard it is to get out of bed to get ready for an interview while depressed? Do you know how hard it is to be in an interview while in a depression? Do you know how hard it is AFTER the interview with Anxiety? Hard, Harder, Hardest.

So, back on point, I have literally applied for hundreds of jobs over the last 6 to 18 months, I have been on dozens of interviews including 3 with companies on my “watch list”. I fail. Over and over I fail. I am so nervous in my interviews that I end up bombing them (that bombing means to fail miserably, to not do well, to lose … not literal “bombing”, for fuck sake, you morons). I actually had a small handful of interviews that I thought went amazing…but still got the big … “yeah, sorry, your not what we are looking for”. You know, I actually had one process that carried on for 3 months, all the while being told repeatedly that they were very interested in me but had a few more interviews scheduled, just to be told in the end that they decided to not hire anyone, because no one “fit their criteria” ….What the actual fuck! “Dance little puppet, dance!” And that is ALWAYS the response…you didn’t fit our criteria, you don’t have enough experience. Here is some advice Employers … STOP FUCKING LYING TO US!!! We can not improve ourselves with no information on what we need to improve. If you wanted me to literally beg for that position then fucking tell me. If I was too jittery in the interview (due to nervousness, not heroin withdrawal!) then tell me that. Maybe you thought I wasn’t prepared because I was so nervous, say it! Maybe you just didn’t think my personality would fit in with your “stick up their ass” employees, Say so! Not enough experience in a certain area, point it out. Be more specific, “you don’t meet our criteria” is not a fucking reason, it is a cop-out …because if I didn’t meet your criteria…why did you call me in for an interview??? depression(As a side note … in all the interviews I have gone to, one actually gave me legit feedback. It was nice…well as nice as constructive criticism can be. lol. But I truly appreciated it.)

So seriously, I think they want you to get on your fucking knees and beg. “I want this job more than anyone else, please, please, please, pick me, I will do anything, see I am on my knees …..”. Seriously. Like they say “it’s not who you know, it’s who you ….”

Age discrimination … right there!

young-and-fit-no-employer-nameOh how I love to Rant and voice my opinions. “Young, Fit, Construction Personnel Needed ASAP”.  Do YOU see anything wrong with this? Maybe I am over-reacting with this one and acting like one of those “offended by everything” assholes, but for some reason this just pissed me the fuck off.

dis·crim·i·na·tion

dəˌskriməˈnāSH(ə)n/
noun
noun: discrimination; plural noun: discriminations
  1. 1.
    the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, AGE, or sex.
http://career.iresearchnet.com/career-development/age-discrimination-in-employment-act-of-1967-adea/
Your too Old!

I get that they don’t want a 95 year old who can barely lift his head let alone a hammer and I get that they don’t want someone who can’t physically do the job, but this heading is screaming “if we don’t hire you, make sure you sue us for discrimination!

https://www.insidehighered.com/advice/2014/08/13/essay-age-discrimination-faculty-hiring
Go away.

” The “Young” part really gets me. What exactly do they consider young? Oh wait, IT DOES NOT MATTER!!! if a person can physically do the job, whether they are 20 or 50 years old does not matter!! Maybe it is because I am getting older that this is pissing me off so much. Companies are not “allowed” to age discriminate, but they ALL do! They lie about it but they do. Everyone want the younger person, the younger person has the potential to stay longer (but companies are stupid, it’s those of us that are a bit older that will stay, we are more likely to want to “settle down” with a long term career). But to actually advertise for a young person … oh fuck, that pisses me off!!! And “fit”, I “kind of” get this, but not entirely, I get that one has to be able to lift a lot. moving 2x4s and drywall etc. But instead specify “must be able to carry sheet of drywall”or 75 lbs or whatever. There are many “unfit” people who are more than capable of doing construction work and DO IT WELL!!

https://www.dol.gov/oasam/programs/crc/2011-age-discrimination.htm
Must be under 40!

Here is what one might decipher from this heading alone. The company is age discriminating (that is illegal!!!!!) what other illegal things do they do? The company seems to be assuming that only young and fit can do construction work…we all know that is NOT true, I am sure we all know some excellent construction guys or gals that are not “young” or “fit”! The company probably wants a man, I mean they specified young and fit. They are already age discriminating and physically discriminating (if that is a thing), why wouldn’t they be sexist too? Why wouldn’t they have the mentality that women shouldn’t do men’s work, women aren’t strong enough or “fit” enough. The Company appears to be looking for eye candy … come on Young and fit? This sounds like an advertisement for a dancer or model.

http://taboojive.com/ageism-the-undying-prejudice/
Ageism

I know 50 year old people who are more “fit” than some early 20 year olds!! I am utterly disgusted by this posting and I hope legal action comes to this company! I really do. As a 40 year old woman with a background in the trades, I too am tired of being passed over by younger, fitter, men. So to this company, and all others with this mentality, I say FUCK YOU! I need to wrap up now as the more I write, the more pissed off I get. So to get over it, I complete my rant.

This company, as far as my opinion goes, is a lawsuit waiting to happen. I am disgusted and will never apply for a job through this company, I would never work for a company that is so blatantly discriminatory.

I hope this starts an investigation!

workplace_bullying_statistics-100540413-large-idgeWell

For those of you that read my previous post, The Job From Hell, The Boss of your Nightmares and the Cowardly Coworkers, You know that my boss was a psychopathic cunt. I was fired 2 months after I posted that (NO, not for posting it, I change names, remember). I was fired because of the reasons you will read below. Below is an email I sent to the corporate HR, the plant manager and his boss, the VP as I was advised by multiple outside agencies (The email (in this brownish colour)is exactly as I sent it with only names changed … Any side notes I enter will be in [Green in square brackets]. Also, pictures are added for my (and your?) amusement and were not in the email). Without the money for a lawyer, this is all I can do … but rest assured that if these 3 do nothing I will go over their heads. That bitch will either treat people better or lose her goddamned job. I will make sure of it.

So as a reminder, or sum up for those who didn’t read my previous post (go read it! The link is above):
Andera – the controlling psychopathic boss.
Elise – the lying blameshifter crazy-ass minion.
Suzanne – my (best/favourite) co-worker and IS still my friend.
Brenda – a co-worker. little older, set in her ways and just lovely.
Tonya – another co-worker. I liked her too.

Good Day JOBHP Management,

First and foremost, know that I did not go to LocalHR [I am not even going to give this moron a name] with this matter for a reason. Please read on for that/those reasons.

I do not even know where to begin as I have never been put into this position before. I guess I will start with an introduction. My name is Acrimonious Dragon and I worked at JOBHP in customer service. I had been with JOBHP for approx. 5 months. I started noticing on Day 2 of working there that there were some issues, mostly with Andera (who happened to be my direct manager). It had gotten progressively worse since that day, well I am not sure if it had gotten worse, or I was just seeing more and more. I wanted to go to the local HR, LocalHR (who I now believe to be bias), but I believed that I would lose my job, as my 6 month probationary period [6 month probation!! Who the hell does that!!?? 6 months is long enough to see who they cannot break!] was not yet over. I was right.

I apologize for the lengthy email but it is necessary. [It is really long…but most of my posts are. Tee Hee] I am writing with hopes that you will take action and correct the behavior of Andera, Elise and perhaps LocalHR (I am assuming here that you are unaware of the abuse, bullying and harassment that goes on, now you will). First I would like to express my disgust with the release letter that I received. It seemed like a bribe and have not and will not sign it, as I will not be “silenced” to the abuse provided by Andera. I am assuming here that you have access to the copies of the termination and release letter I received, if not I am more than willing to provide scans of them). [These were not attached to email. Attaching to post for your viewing pleasure] [I may also note that despite not signing and stating to LocalHR in an email that I will not sign and do not agree to the terms … they still paid me the extra 2 weeks … suspicious?? … Admission of guilt??]

After settling down for a few weeks, doing some research, seeking advice, finding information and thinking rationally (I was very upset the first couple of days after my termination, knowing it was wrongful, thankfully I am a rational and intelligent woman and know better than to react too quickly while upset, angry or hurt), I realized that JOBHP and management above Andera and LocalHR may not be the problem and perhaps after discovering the abuse, bullying and harassment that is going on they (You) would deal with this in a fair and just manner. Certain people within the company need to be dealt with accordingly (they need to be fired in my opinion, but that decision is in your hands). So I decided to come to you first, hoping that JOBHP is in fact the company I think it is.  I am not trying to “make trouble”, I want justice (for lack of a better term), I want people, your employees, my friends and (ex) co-workers, to be treated with respect and fairness from now on. I want them to NOT be abused, Harassed and bullied. I want their mental health to be intact and to not live in fear of Andera and her “gang” (Elise and LocalHR). Despite the fact that I was on probation, I was wrongly [should that have said “wrongfully”? Damnit!] terminated, but this letter is more to stop the harassment, abuse and bullying. So the story is as follows.

keep-it-up

I kept a journal that I started on May 20th because I needed to keep track of the horrible abuse people were suffering through the hands of Andera (and Elise). I kept this journal because I intended to go to HR and complain about how people are treated by Andera after my probation was over or as the case is now, in case I was fired for no good reason. (I am willing to provide scans of pages from this journal if they are required) [Sorry, I am not uploading those pages for public viewing]. The thing is I know the reason(s) I was fired, despite not being given a reason other than “it didn’t work out”, (Literally, when I asked LocalHR Why, she stated “It just didn’t work out” … is that even legal??) [Seriously.. is it?] and I believe the main reasons are Not because of my work (Because again, not to toot my own horn but, I was Extremely good at my job!) but as follows:slider1-wrongfullyterminate

  1. My belief that the main reason I was fired is that during a harassment claim put in on Andera, I was brought in to speak (Sept 9) with LocalHR as a witness to some incidents. During this investigation, I mentioned my journal and offered it up as evidence to help a co-worker and put an end to Andera’s abuse. I was wrong. When LocalHR dismissed my journal I knew instantly 2 things were about to happen 1.  LocalHR was Bias and this investigation was not going to amount to much and 2. I was about to be fired. Yep I saw that coming (The proof of that is in the “keep your mouth shut and we will pay you” release (bribe?) letter that I refuse to sign).
  2. Elise does not like me, because I stand up to her and do (did) a much better job than her. Why does this matter? Because Elise is Andera’s “little Princess”. Elise can do no wrong in Andera’s eyes and NEVER gets into trouble (by Andera) no matter how much she messes up. Andera may have the manager title, but what Elise says, goes. Also no one is allowed do a better job than Elise because Andera doesn’t want Elise to be “Shown up”. The word in the “rumour mill” is that the last Customer service girl (xxxxxxx [I am not going to bother giving her a name, I will likely never mention her again]) was terminated because Elise didn’t like her either. Now I have no proof of that one as I was not with JOBHP at the time of Jacklyn’s employment with JOBHP … but an awful lot of people seem to have the same opinion on that …
  3. I made friends with Suzanne. Why should that matter? Because it is quite obvious that Andera has a high level of hatred for Suzanne. Plain and simple. (Andera seemingly made several attempts to stop a friendship by demanding we not talk to each other and for me to never ask Suzanne questions).
  4. I hope it was not because I left for a funeral. But just in case I will throw that in here… A close family member passed away Sept 17th and I went back to NB for funeral and arrangements. I called Andera the following Monday (Sept 19) and she agreed that I could stay for 2 weeks using bereavement and vacation days. 3 days after my return I was fired. Pretty inconsiderate and disgusting. I just lost the woman who raised me and I come back to lose my job as well.

I liked it at JOBHP, the company “seems” great (I say seems, as I want to wait and see if this email will be swept under the rug and ignored or not) and the majority of the people I worked with were wonderful. I liked what I did and I did it VERY well. It is the bullying and harassing and these issues seeming to not be addressed that I have a problem with. While most of my concern is the way Suzanne is treated, please understand that, Andera (and Elise) in fact treat almost everyone in a bullying manner and with disrespect. Unless a person is management, in which case they both get, what seems to me as, uncomfortably “flirty” or “overly friendly” if you will.

I will start with Andera.

workbujotopperHere, I will give you a few examples (summed up from a few journal entries…but there are MANY more). My (Biggest) concern is that Andera is a Bully and she harasses and abuses employees (Suzanne more than anyone).

Andera bullies, harasses, abuses, belittles, scolds, yells, micromanages, makes accusations, blames and makes demands. She is Rude and unprofessional. She lies, manipulates and plays favourites. She is sneaky, spies and eaves drops. She embarrasses staff and just plainly treats employees like crap. She plays/fakes nice and scuntweet when anyone of consequence is around (Such as other management or customers) in an attempt to make herself look like a good manager and person, but she is a different person when those people are not around. I assure you she is not a good manager at all and I am not too sure she is even a good person.
She may “get things done” but she does so the WRONG way. A good manager treats their employees with respect. This manager (Andera) is going to lose more good employees, either by them quitting, her firing them because she doesn’t like them, or a mental breakdown caused by her (Which was VERY close to happening to me). I have been told that JOBHP does not have a high turnover rate for employees because it is a good company … How is the turnover rate for this location of JOBHP customer Service department? [JOBHP has locations all over North America] I am betting it is a bit higher than the JOBHP average…

Andera seems to have it out for Suzanne and I worry that Suzanne is the next target on the “firing” list. She (Andera) picks and picks and picks on Suzanne, day in and day out. It is stressful and uncomfortable for all. I sat next to Suzanne all day and I watched her struggle with the way she is treated. I watched her struggle to keep up because Andera “bothers” her so much throughout the day that she falls behind. I watched her struggle as Andera put her under such a tight microscope that Suzanne’s fear causes her to have more errors than she normally would. blame We ALL make mistakes, even Andera and especially Elise, Andera just points Suzanne’s out on a regular basis (in front of everyone and anyone!!!) and tries to hide her own errors as well as Elise’s!! (The ONLY reason Andera and Elise APPEAR to be good is that they cover up each other’s errors and blame everyone else) FYI, Suzanne does her job and is GREAT with the customers. We ALL have days in which we fall behind a bit, it just seems that Suzanne is not allowed to have these days. We ALL make mistakes and errors, but it seems Suzanne is not allowed to make any.  Suzanne recently (Early September?) had a big panic attack at work which I believe, without a doubt, to be caused by Andera. Suzanne had to be brought to the doctor as she was quite ill due to this attack.

stalker

Sometimes I felt as though Andera was stalking me. Nearly every time I’d go for lunch or break or away from my desk at all no matter what the time, she seemed to “follow” me. In fact I tested this theory out and purposely waited for her to finish her lunch and put her dishes in the kitchen before I took my lunch, low and behold [Crap another error LO and behold], she made her appearance in the lunch room, spying on me. It made the other people in the lunchroom uncomfortable as well, as they noticed this too and found it weird and creepy. I worked in fear every day. My anxiety and stress levels were (and still are) through the roof. I felt forced to eat my lunch in my car just to get away from her for a few minutes. If I EVER saw this woman outside of work I think I would file a restraining order. YES, it was/is that bad.

verbal

Andera has yelled at me, personally, on a few occasions. Once due to a hearing difficulty and insecurity I have. She snapped at me to look at her while she was talking during a morning “huddle” as she calls them (Which, By the way, in all honestly is a waste of 30 minutes to an hour of EVERYONE’s day). I was Livid. I do not always look at people while they are talking in a group for a couple reasons. I do not like to “stare” and I do not have the best hearing and therefore I will sometimes “aim” my ear to a speaker to hear them better. Also, I am not a 3 year old and resent her speaking to me as if I am. Another time she yelled at me about looking up “notes” that did not even exist. Yes, Actual Yelling.

belittle1She belittles me (and others) frequently by scolding, “talking down” to us and taking credit for what others do, to name but a few ways.
For example, she once asked if I understood instructions very condescendingly when Instructions were not actually given. I asked a simple yes or no question to a sales rep and he answered. Period. She very condescendingly asked if I understand those instructions. This was very belittling as she did this in front of other coworkers including the sales rep.i-am-better

Andera rudely told me not to provide helpful and available information to a sales rep because he can find the information himself, or as I took it, “don’t do things better than Elise”.

Everyone seems to be afraid of Andera including people that do not even work under her. I am not going to mention any other names, but I bet nearly anyone you ask (within the company and has contact with her, with NO fear of losing their job) will have negative things to say about Andera.fear Most people have told me they are afraid to speak up in fear of their own jobs. And My dismissal is proof that these claims are not unwarranted.
These are just a few of the many incidents that occurred with Andera.

Elise is just as bad. She bullies, abuses, belittles, scolds, yells, makes accusations, blames and makes demands just like Andera does. She is also rude, bossy, controlling and lies. She has regular “temper tantrums” when things don’t go her way and will refuse to teach you anything more if you go against her.
In one incident, after speaking with co-workers about how Andera was making demands again, Elise got inches away from my face and yelled at me. yellingShe has gotten into HUGE yelling matches with both Suzanne and Brenda.
She has outright lied to Andera about me (and others). She has, on multiple occasions, blamed both Tonya and I (and previous employees) for things she did or was responsible for. She has tried to hide evidence of her errors. I overheard her on the phone with someone rudely refusing to give contact information because “they could find it on the Bill of Lading”! She has snapped at pretty much all of the Customer service personnel almost daily. She actually went to HR to make a complaint knowing SHE was the one in the wrong and didn’t want to be the one to get in “trouble” in case we complained so she made us look bad and at that point anything we say is considered defense or retaliation. She is VERY sneaky, conniving and manipulative.whisper [I swear, I have to tell you this actual story … We have been repeatedly told by the psychopathic cunt, Andera, not to talk. Suzanne came to my desk with some papers and was showing me something work related. She was talking very low, whispering, if you will, explaining something WORK RELATED to me. Elise lost her fucking mind and yelled at Suzanne. Then Elise went to HR crying that we were whispering. I kid you not. She is a sneaky manipulative fucking bitch]

Now, I will portray my thoughts and experiences on LocalHR.
From what I understand Suzanne has gone to see LocalHR about Andera’s behavior on multiple occasions. It is also my understanding that some other co-workers have gone to speak to LocalHR about Andera, some on behalf of Suzanne. From my perspective, up to this point (or at least up to the day I left) nothing has been done (and I am told that still, nothing has changed) (I wonder if any of these visits to LocalHR were even documented by LocalHR. I truly believe that she helps cover up Andera’s abuse). look-the-other-wayAndera is still a bully and she still “picks on” and Harasses Suzanne (and anyone who does not do as she says, disagrees with her, or simply does things differently).  In fact Suzanne has recently (about 3 months ago) been put on a Personal improvement Plan (PIP) which I believe to be a direct retaliation by Andera, due to Suzanne going to see LocalHR to complain about Andera. Suzanne showed me this “PIP” contract and almost NOTHING on this plan is things anyone else has to do. Andera is simply gunning for Suzanne.
As I mentioned above, LocalHR’s take on the harassment claim brought against Andera seems bias and unfair. I believe that my offer to help the situation by offering my journal was a big “nail in my coffin”.  I was told by LocalHR, in that meeting, that I would not be fired for anything I said in this meeting. And I specifically asked. I asked mostly because my probation was not up and I feared for the loss of my job, rightly so. She outright lied as far as I can tell and am concerned. And again I state that the proof of this is in the “trying to silence me” release letter I received. What kind of release letter actually tells a person they are not allowed to go to human rights commission? A bribe and admission of guilt letter is what I see. Perhaps it is JOBHPs “General Release” letter, which makes me wonder about JOBHP…Why would you not want harassment and abuse reported?? hidden I have received release letters before and none of them have ever said “you are not allowed to go to human rights commission and you are not allowed to report or speak of the abuse you have encountered and witnessed” and you are not allowed to file a complaint against any of our employees. Typically they say:
Keep our confidential records quiet and things of that nature. Not “keep quiet about the abuse, harassment, lies and bullying you have witnessed and experienced here and we will pay you”.  I will NEVER sign a letter like that. Company confidential and proprietary information is one thing, abuse is another and should NEVER be silenced.

A little on me and my work as an FYI. I am a hard worker. I do/did not sit idly, I found myself things to do when there was minimal work to be done. I did my job better than most (if not all) we-are-awesome-so-fuck-you-in-fort-collins1[I should make a note here that Brenda did a different job and therefor I can not officially say I did better than her, and Suzanne was under a lot of stress and missed little things on paperwork or Andera’s made up processes, I think if not for Andera, Suzanne would do so much better …but when it came to customers, it was no contest, Suzanne took the cake. Her customers fucking love her!] I tried to learn everything and anything I could, whether it pertained to my job directly or to JOBHP in general. I was friendly with pretty much everyone I came in contact with. I befriended many. I enjoyed everything, outside of the abuse, bullying and harassment. However, I have anxiety and suffered attacks almost daily while working under Andera and with Elise. I went home and cried nearly daily and I barely slept. I have had “stress” blemish breakouts and was almost always sick to my stomach. I had daily headaches and was tense all day. anxiety-wordsSometimes I had trouble breathing and had weird heart palpitations. This was ALL due to Andera (and some Elise). Some of these symptoms have disappeared, as although I was upset, it was a relief to not have to go back to put up with Andera and Elise’s bullying and abuse and LocalHR’s bias “looking the other way”. I considered quitting many times to save my health, just walking out, but then decided to try and make a difference first as we live in a time where this behavior should not be tolerated. I decided to tough it out until my probation was over and take my concerns up with HR … well we now know how that turned out.

I am not trying to be a “troubrespect-in-the-workplace-logofinal-single-384h-april-2012le maker”, I am simply trying to eliminate the abuse, bullying and harassment of your present and future employees and have them be able to work in a place of honor and respect where they feel safe, comfortable and without fear and abuse. JOBHP failed me and I hope they (you) won’t fail anyone else. Please take this information and investigate. I trust that after reading my email you will take the appropriate course of action. If you have further questions or need more information, please feel free to email me at any timebye-bitch

Thank you kindly for your time and review.

I am actually highly relieved to not be working under that psychopathic cunt any longer… but shit I need a job!! 

The Job From Hell, The Boss of your Nightmares and the Cowardly Coworkers

WARNING- Lots of cursing in this post! Lots of vulgar name-calling!!

cursing

So I have a new job, JOBHP. I loathe it … almost as much as I abhor Sean… well actually it is not the job I hate so much as it is the psychotic abomination that is my boss. I have been at this Job for just over 3 months, just over half way to my probation being over, long enough to have my anxiety and stress level through the roof. Yes, you read that correctly 6 months probation period … who the fuck does that? I have it figured out though, they make it 6 months hoping that if you make it 6 months with your mouth shut that you will just stay that way… HAHAHAHAHA. Boy, is that cunt in for a treat. This mouthy bitch is keeping a log of it all and will reveal it all the very moment her probation is over. That deranged moron should not be working in any position that gives her “power” over people and I will make it my mission that one of us goes… and with the records I am keeping, there is a very good chance that will be her.

Ok, we need to give this controlling, bullying, vindictive cunt a name. Let’s call this horrific psychopath boss of mine, Andera. For my own personal reasons, this name fits this malicious, demanding, narcissistic personality more than (almost) any other I can think of. So Andera it is, but keep in mind I may still refer to her with any number of other vulgar names as she fits them all).

So I suppose you are wondering why I am so hateful towards this despicable, harassing, imbecile. Well It is a very long story, 71 pages of journal entries long. yup, in 16 weeks I managed to muster up 71 pages. Some days had one entry, some had 5 or more, but nearly every day had at least one. Now, not ALL the entries are about Andera. Most of them, I’d guess about 9/10, are. The few entries not involving Andera are about the arrogant ice queen’s little princess minion. Let’s call this pretentious brown-noser, Elise. I am not going to bore you with the entire Journal typed out, so I will sum up as best I can.

Andera spies on and micro-manages everything we do, especially Suzanne. Suzanne is under a microscope. Andera has demanded permanent access to our email and our insists we give her our computer passwords. She bullies, harasses, yells at and belittles everyone and anyone. Andera has actually told us that we are not to talk to or ask questions to anyone but her. She takes credit for things others do. She is rude, ignorant and condescending. She is unprofessional, disrespectful and inappropriate. She blames people for shit they didn’t do, especially Suzanne (and the girl who was there before me). She scolds, blames, and treats us like we are in preschool. She is hateful, vengeful and and an all around selfish cunt. Some incidents to back up these statements ….

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On day 2 I started to realize what I was in for when the Battle-ax basically told me and … oh let us back up a teensy bit. I need to tell you about some other important folks in this testimony… There is Suzanne. Suzanne is the main target of the cold blooded and heartless Andera. Suzanne thinks very differently and has a different way of doing things than Andera. Andera HATES it. Suzanne has been with the company for 3 years. Then there is Elise whom I mentioned before who has been with the company almost 3 years. She is a lying ratfaced asskisser. Brenda is our veteran. She has been with the company for 22 years. She is a bit of a character. She talks loudly to herself and it usualy involves cursing, which makes me giggle most of the time. She is a great person and tells intriguing stories of “back in the day”. She too very much dislikes Andera. Tonya was hired the same day as myself. She is pretty cool. But is a little too timid with the whole Andera situation. She is afraid for her job, and I get that, but I plan to speak up as soon as the opportunity rises, I don’t think Tonya ever will. This is our direct “Team”. We have many other co-workers, but this is the “team” that works under the Monster

Ok, back to my story….

On day 2 of working at JOBHP The bossy Andera decided to basically tell Suzanne and I that we are not to talk to each other. Seriously! We were chatting a bit while working (Literally, a bit. We were talking very quietly, and just started to talk, about 30 seconds in) and that idiot told us we were chatting too much and weren’t focusing enough! Yup. That Jerk made me realize immediately that I disliked her very much … It wasn’t long after that when I developed a hatred for her that I have felt for very few. (Yup. My hatred list jumped to 4.)

On MULTIPLE occasions, while Suzanne was on the phone, Andera would come rushing out of her office and actually interrupt and yell at Suzanne. This also happens when Suzanne is speaking to someone in person. On a many occasions, if Andera hears anyone speaking with Suzanne, Andera has come running out screaming. For example, once she came running out and yelled (in the middle of Suzanne explaining a task to me), “What do you think you are doing!?” Suzanne explained, Andera snarled and walked away. Another time, the same rushing out only this time when Suzanne explained what she was “teaching me” Andera Yelled “NO!” and then explained EXACTLY what Suzanne just explained. One more. Same beginning scenario, Andera ran out yelled “what are you doing!?!” Suzanne explained. This time Andera told me her version of the “lesson” which was the most confusing thing I had heard to date. She (Andera) told me on multiple occasions to not ask Suzanne for help because the different explanations might confuse me. I swear to god! Does she think I am a fucking 3 year old? Does she thinks EVERYONE learns the same? Does she think I am a fucking moron? What an ignorant cunt!

While we are on the topic of that mindless moron treating “us” like 3 year olds … I was speaking to a co-worker and he confirmed a (yes or no) question I had. Andera, standing over my shoulder (as she does with most of us as soon as she hears voices), said to me after the co-worker left, in a VERY condescending tone, “Did you understand his instructions?”. I honestly think I looked at her like she had 3 fucking heads when she said that, I mean really. I did respond with “umm Yeah, considering he didn’t give me instructions, I asked him a question” She made me explain every detail of the conversation and then said, “well don’t you ever assume anything, you come and ask me and me only everything”. I can’t make this shit up.

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She has EVERY aspect of our jobs controlled and monitored. This retard is continuously telling us how to do things … She makes no sense, she has no idea what the fuck she is talking about. I am damn sure she fakes her way through her own job. She literally tries to tell us how to do things she has no idea how to do. She might as well say, “This is how you get up this hill, Ride your bike backwards while closing your eyes, oh and use your feet to steer, your head goes on the seat and you use your hands to pedal”. Yes she IS that bad.

 

This Psycho, hides shit to “test us”. No joke. One time I spent an hour looking for something only to go and ask her if she had seen it, in a panic that we lost it, and her exact words were ” Oh you passed my test, I want to make sure you are coming to me” Yeah…She regularly wastes our time. pretty much daily.

She promotes and demands “tattling”. Seriously. this idiot has “secretly” asked everyone to “tell her” if they see anything out of the ordinary, wrong or not in the right place… usually she is referring to Suzannes work. Funny thing is, we only tell her things if we absolutely have to as a last resort, and if it is about Elise, she laughs it off but if it is about ANYONE else (ESPECIALLY Suzanne) she loses her shit!

We had a client come in for a meeting and a tour and as they were leaving she basically told them we were too stupid to write an email. Yup. Insulted her “team”. To. A. Client. WHAT THE ACTUAL FUCK! She actually said, loud enough for us all to hear, in her fake customer flirty voice, “I am training them to write emails, Not one of them have any concept on how to write an email for our customers.” She went on and on about it with them for a good 10 minutes. Let me tell you that this made her entire “team” PISSED OFF!! (well except Elise who lives in a bubble and worships the ground Andera walks on). Can’t write a fucking email. I can write circles around that ignorant moron. And I bet so can EVERYONE else on her “team”. She is a cold-hearted bitch and portrays this in her blunt, cold emails… just saying. I was so livid that I had to leave. I had to “go to the washroom” for a good 15 minutes just to calm down and not flip out screaming at that “Hey look at me, I am soooo smart and everyone else is below me” twit. Yes, this one still gets my blood boiling. I might also add that this specific client is one of MY clients and she refused to even introduce me (this complaint might sound a little juvenile, but it really annoyed me). Now I get that because I am new she maybe didn’t want to tell them I would be handling their account … but a “Hey this is so and so, she is training and you will likely be hearing from her too”. But let me tell you, she made sure her little suckass Elise was in there with an introduction. My account, but Elise gets called in for a formal introduction … makes complete sense.

This one still gets my goat too. I got scolded for providing an excel file with pertinent information to a co-worker. An excel file which I keep track of stuff that the co-worker needed. Sure he could have looked up the information in the system, but why when I had it all right there with the click of the “attach file” button. He asked for some of the info. I did a snippit of the information he needed and attached the entire file for his convenience to manipulate it as he needed. That ignoramus actually came to my desk and scolded me (Oh, don’t forget she has access to my email account as she demanded on day 1). She seriously said ” He has the system and can look it up himself!” when I replied with, “Well I already had it and I thought it would be more convenient for him…” she cut me off and yelled “I said he does not need it” and walked away. Who the hell scolds someone for “going above and beyond”????!!!!!

Suzanne and I went out for lunch and got back 4 minutes late. we took 34 minutes instead of 30. OH MY GOD!!! Call the police we are horrible criminals! right? Seriously, that was damn near her reaction. (let me add a side note … We are ALWAYS careful with breaks because we know how Andera is. Sure we may be a minute or 2 late, or early but we are all always in the ballpark (except Elise who takes multiple breaks that are ALWAYS over by at least 10 minutes and who lies about us … yeah I took a 20 minute morning break once and she told Andera that I had been gone 45 minutes.) ALSO, I come in 30 minutes early and Suzanne usually stays 20-30 minutes late. Neither of us take our afternoon breaks, so it really should not matter if we are 4 minutes or even 10 minutes late from lunch, but we usually aren’t). So Andera did make a big deal of it demanding that everyone pay attention to their break times. Breaks are 15 minutes ONLY and Lunch is 30 minutes ONLY. Not a minute more. So guess what, My computer now does not get touched until 8 am I take 30 minutes for lunch. two 15 minute breaks and finish at exactly 4. FUCK HER.

This was the most appalling incident that happened to me that I can recall. It may seem minor and simple to you but I don’t think I have EVER been so angry in my life (not including with Sean … He makes me angrier than anyone ever could, because he hurts my baby!). That Ignorant, high and mighty, CUNT during her unnecessary daily morning meeting (yes she has a meeting every morning and wastes about 30 minutes of our day talking about shit she does not need to talk about) said to me … oh before I get there let me tell you, I am an introvert, I do not like to “stare” at people when they are talking and I do not hear all that well. So when taking with someone one, I will often fight my urges to look away and watch their lips, putting the lip movements with their words allows me to “catch” what they are saying. If in a group setting or some setting where I can not clearly see lips moving I will aim my ear more towards the speaker and listen. How I listen actually doesn’t matter, this fucking bitch had NO right to “call me out” when I wasn’t looking at her during her morning “sermon”. Oh yes she did! She singled me out and told me to look at her when she is talking. I kid you not. AND THEN!! When she was about to show a paper she had, she shoved it not 6 inches from my face. It took everything in my power not to punch that goddamned cocksucking whore in the fucking mouth. I wanted to hurt her real bad!! I still start to shake thinking about it! I bit my tongue… real hard. It hurt.

boss-leader

The creepy fucking lunatic stalks us. I am not joking. EVERY time someone leaves their desk for any reason, she rushes out demanding to know where we are. EVERY break I have (except when she was on vacation) she comes into the lunch room, looks around and leaves. She stands at the door of her office and around corners listening to what people are saying. She stands over us when we are on the phone. She eaves drops on anyone and everyone. She is the creepiest creature I have ever encountered, and I have encountered some creepy mother fuckers.

Suzanne has gone to HR on multiple occasions about the way Andera treats her. Nothing has come of it. Andera gets a “talking to”, she is fake nice for a day or 2 and then it starts all over again and gets worse each time. In retaliation, Andera put Suzanne onto probation. Some program that basically says “if you don’t do as I say I can fire you. Muahahaha”. This program is complete bullshit. EVERYTHING on it is shit NO ONE does (Yes Suzanne showed me the paperwork). Everything on it is NOT priority stuff. It is nothing more than Andera saying “oh yeah, you want to go to HR about me, take that!” So with Andera breathing down her neck even more (which I didn’t even know was possible), Suzanne went back to HR, this time with a very formal harassment complaint in which she made sure Andera’s boss got a copy too. HR HAS to investigate now!! BAM! Because I keep a journal, I gave Suzanne exact dates for some incidents that happened involving her. This is in the works right now and I hope beyond hope that I get interviewed! Sadly, Psycho-Andera has taken this harassment to an all new level since the claim was filed and she is treating Suzanne even worse! She is one fucked up individual … One would think that with a harassment claim filed against you, you would be nicer and suck up a little … Nope .. she is worse.

I am sure you are asking yourself why the hell I have been putting up with this bullshit and I assure you I ask myself this EVERY DAY. I come up with the same answers every time.
1. My probation is 6 months, during those 6 months that cunt can fire me just for looking at her the wrong way.
2. The are minimal jobs out there right now. I HAVE been looking. Everyday.
3. I actually like EVERYONE else that works there (with the exception of little miss “I am better than you” princess minion, Elise. I don’t care much for her).
4. I don’t hate my job (I don’t love it either…), I hate the environment in which that drama queen and her princess create.

I think one of the things that bothers me the most is that EVERYONE sees it (Except her superiors, she is all fake and flirty when they are around) yet no one says a word. Andera had been this way long before I came along and no one has spoken up. Suzanne has gone to HR and Brenda has gone to HR (So I am told) and yet this woman still has a job? There are dozens of people who see what she does, hear what she says, and knows how she is. She bullies even those outside her department, yet No one speaks up. I am confused… These are people who have been with the company for many years and they are too afraid, selfish or whatever reason to say enough is enough and put a stop to her harassment and bullying. I know why I am quiet right now, but that quietness WILL end when my probation is up or when I just can not take any more … or when/If I am interviewed for this harassment case.

I am convinced that if she is not fired from this harassment claim, when my probation is over, one of us will be leaving JOBHP…. If I can make it that long…

I quit

Education

graduation-hat2

One of the greatest moments of my life was receiving the news that I graduated and received a diploma in my technology discipline. I did not graduate high school So receiving this diploma and walking across the stage meant the world to me. I still get teary eyed thinking about it.

Why did I not graduate high school? Well, 6 BIG moves to 4 different cities (with umpteen moves within each city) in 4 provinces and 8 different high schools in 5 years. I gave up. My Mother moved us to BC, then shipped me off to Ontario, I split to NB, back to BC, shipped off to NS then back to NB. I was 19 still in grade 10 because I didn’t finish a single year. 1 day I was sitting in a class and just completely gave up. I thought to myself “I am too old for this shit” and I walked out. I never went back. FYI … I was 19 with an attitude, to me, at that time, I was too old for that shit. A couple years later I wrote my GED and received my diploma for that. I did nothing to obtain the GED. No schooling, no studying, nothing. I just wrote it. The lack of work put into achieving the GED made it just a piece of paper that could help me get a job. I got a job, and then another, and then another. Always crappy meaningless minimum wage jobs. Retail, Call centres, Home care. Jobs that bored me and I despised.

After the birth of Kyia, I decided enough is enough, I will not raise my daughter on welfare nor will I raise her while I work my ass off at a menial minimum wage job, “I am too smart for this shit”. I want to be able to support my daughter. I want to be able to provide her with more than just the bare necessities. I want her to never go without, as I had my entire life. I was raised on welfare. I had nothing. If it wasn’t supplied by a charity or a sponsor of some sort, I didn’t get it. New clothes were scarce, they were almost always second hand from a free store of some sort. This was NOT going to happen to my daughter.

I started my schooling trek in 2004 with many trips to school counsellors and career counsellors. I knew I wanted to do something technical and I had it narrowed down to about 5 courses. However, no matter which of the courses I chose, a GED was not good enough. I needed a lot of math and science as prerequisites to any and all of the courses I wanted.

So after deciding on my course I enrolled in upgrading classes, these were basically high school classes for adults. One and a half years of upgrading, all the Maths and Sciences I could handle, with an English class thrown in for good measure. I loved it. I made some great friends and learned a lot. I aced everything and was at the top of most of my classes. (Biology and I did not mix well, but I still pulled a B out of that one). By the end I was ready for my course.

I started my course, and on day one I was already lost. The instructors came in, guns blazing. They started talking as though we already knew what they were saying… I didn’t! I remember going home after that first day and crying myself to sleep convinced that taking this course was the biggest mistake I had ever made. In fact, I cried myself to sleep most nights throughout the length of this course. I spent weeks (months even, possibly the length of the entire course) trying to catch up and keep up. 5 years later, I still feel like I need to catch up. This course was so difficult that usually over 50% of the students drop out before the end. My class started with 28 of us and ended with 9. I hear that 1 graduating class hit 23 … but I bet that is a myth. lol

We had an instructor who was convinced that if you did not have a photographic memory, you should not be in this class. We had an instructor who never showed up for class (by never, I mean once every other week to give us an assignment or test), he was eventually replaced … by a hippy. We had an instructor who was pretty much a hippy, hippy van and all! We had an instructor who … well let us just say, English was his third language, his classes were usually the toughest, and because of this he was not very liked. We had an instructor who was also a pilot. We had an instructor who basically gave us all the answers. We had an instructor who looked like a turtle. But, with the exception of the “never showed up for class” instructor, each of these teachers had one thing in common. They helped. If a student made the effort to go to them for extra help, they gave it, and they gave it their all. I am not going to get into every tiny detail about every semester and every class but I will sum it up like this. I studied, I struggled, I failed tests (I had never failed a test in my life until I took this course), I stressed, I cried, I missed classes due to a sick child, I stayed up all night studying, more often than not, I fought, I worried, I screamed, I wanted to quit, I wanted to give up. I pushed, and pushed and pushed, literally to (and beyond) my breaking point.

I was accepted into the course I chose, but how was I to pay? I was on Employment Insurance and although they agreed to pay for half, I was a single mother on EI and I refused to get a student loan. I applied for every scholarship I could and managed to score a full year scholarship for my first year! YEAH! I did Manage to scrape by without a bit of debt. Between the assistance of family (some who looked after Kyia so I didn’t have to pay child care), friends (1 in particular who bought my tools that were required for the course, and others who assisted with the babysitting), and scholarships (I managed to get scholarships for all but 1 semester, my last semester, which I had to pay out of pocket) I graduated with no loan to pay back.

Obviously not my actual Diploma
Obviously not my actual Diploma

The 4 years I spent in college (approx 1 year in co-op job placement and I took approx 1 year off) were the hardest, most stressful, most exhausting years of my entire life (well to date anyway).

I would not change it for anything. These struggles made me see life in a whole new dimension. I learned a lot more than what I was taught in classes. I learned that I am stronger than I ever thought possible. I learned that I really can do whatever I set my mind to. I learned that failing every now and again is a necessity in life. I learned that if you want something you need to work hard and fight to get it. The best things in life are not handed to you on a silver platter, you need to earn them.

Working, Studying and raising a child (toddler) on your own is the most difficult task anyone could do, and I did it. I have a diploma in a field I enjoy and am working (partially) in that area. It took me years to get where I am and it will take me many more to get where I am going … wherever that may be.

It is not even 10 am and my “boss” has already walked past my office peering in 9 times

In Reference to JobCCC

Bird-dog

You should probably know that on days when this moron is in our local office it ruins my day (He supposedly works out of an office in another city, but seems to be here more often than not lately). His mere presence makes me sick to my stomach and makes me want to do very mean and violent things. I really dislike this man, both as a manager and as a person! This man is an imbecile, inconsiderate, impolite, and insulting.

Let me tell you a couple of stories about this idiot.

  1. Earlier in the year I missed a total of 10 days within 4 months due to illnesses. Colds, flus, bronchitis, and food poisoning (I think). I was catching everything going around and then some. it seemed as though my immune system (which isn’t that great to begin with) was completely shot. I was basically sick for those 4 months non-stop. I came into work most days feeling half dead and only missed the days where I could not function. My old “good” manager, We shall name him Goodman 😉 , was concerned about my health. He did not fuss about my missed days because he saw me coming in actually sick. This too goes for the District Manager, now known as DM. They both continually asked me how I was feeling, Do I think I should go home, and wished me well. They were concerned about my missed time, but seemed more concerned about me finding out what was wrong and getting better. Then in March my manager, Goodman, got laid off and we got a new manager. Let us call him Bird-Dogger … I have many other names I call him, but, this is the nicest one I could think of to “suit” him… So Bird-Dogger, on our first meeting, came into my office sat in a chair and without saying hello, how are you, or anything polite said “You miss too much time. You are not to miss anymore days without a doctors note.” As I was about to explain/speak, He cut me off and moved to another topic, Which was the fact that he knows nothing about actuation. Yea he admitted this. He then proceeded to DEMAND that I CC him on pretty much every email I send out to every person. I don’t, unless it is necessary. He was rude, completely ignorant and on a power trip. I was “not allowed” to say anything. He cut me off every time I tried to speak. When he was finished with his demands, he then got up and walked out of my office. I would just like to add that we could have had this pretty much same conversation in a much more pleasant way. Due to his demeanour, I very much disliked him from this very moment. (I mentioned to Brown-Noser (my direct supervisor) a few days later in confidence, that I can not talk to Bird-Dogger because he doesn’t “allow” it… shortly after this, is when Bird-Dogger started ignoring me completely …. coincidence? Doubtful.)
  2. When he comes to our office, he walks up and down the halls what seems to be every 15-20 minutes (maybe every 30). He peers into every office. Our day starts at 8 am and is finished at 4:30 pm. You can be sure that at somewhere between 8 and 8:10 as well as 4:20 and 4:30, on EVERYDAY that he is here, he walks by each office to (I assume) make sure everyone is here. After having this annoy and disturb me for months, I now shut my door when he is here. He is too much of a distraction.
  3. I am pretty sure he tried to have my job eliminated. Bird-Dogger tried to bypass me in our quote process. The way he went about it led me to believe he was trying to prove my position (and by default, ME) was unnecessary. Basically he tried to skip me in the process, but it just caused a lot of mess and confusion and still kept coming back to me, proving I will not be so easily removed. Ass. I specifically told him, after this project was completed and privately (but by email), that “Please in future to avoid this confusion, have these sent directly to me only and I will request assistance as required” (This could be why he dislikes me. I stand up for myself, my job and to him)
  4. He speaks to EVERYONE else, despite my trying to be “nice”. Bird-Dogger shows up to our local office, he will make his initial rounds. I can hear him coming, stopping at LITERALLY every office along the way, making small talk with all the other employees. When he gets to my office, he skips over it and stops at the next one (Not that I mind … I detest him, but it is the point of the matter, a manager should NEVER make an employee feel this uncomfortable). Out of curiosity (and partially spite), I have cheered out a “Good Morning!” a couple of times as he walks by and he out-right ignores me, UNLESS someone else is near. then he will mutter good morning back, but nothing more. I have tried to make small talk, I have tried to “be nice”, but he ignores me and/or brushes me off. This moron is not worth the time it takes to say “Good Morning” So I do not anymore, I just shut my door. (Note that this morning I forgot to shut it, but after his 9th time walking by in 2 hours, I got up and shut it)douche work

Just knowing this douche-bag is here scrutinizing, makes it difficult to do my work. I cannot concentrate properly and I cannot function accurately. I am constantly thinking, “when the hell is he going home?” Every time I look at his caustic face, it causes me utter disgust, irritation and rage. Shutting my door helps a little as I do not have to watch him saunter by my office over and over and over.

Sadly, we are moving in a few months to a new office. Pretty much everyone will have a cubicle. I will not like this. How will I cope with having that creep gawk at me anytime he feels the urge to “Bird-Dog”. How will I endure having his repugnant voice in hearing range at all times. How will I adapt with his loathsome self present with no door to shut him out.

I abhor this man. If I won a huge lottery … say $50 Million … I would pay Bird-Doggers manager (DM) a million fricking dollars to FIRE his ass. Not “lay – off”, not a position change, out right fired. I am dead serious. I feel that strongly. I have no use for his Bad “I am in charge” attitude, his offensive presence and what I hesitantly call Bullying.

What do I do at JobCCC?

As a continuation from yesterdays whining … Here is SOME of what I do at JobCCC….

Quotes

I prepare quotes, yes. Some are as simple as looking at the price list for a specific model stocked in the plant. But this is a minimal part of my job. These could be for one of our distributors or not.

Sometimes I must review specs/data sheets, consult engineers, size actuation, determine accessories and request clarifications.

Sometimes I must go to our US plant for information and/or quotes on actuators or the correct components to build the actuator in Our plant.

Occasionally I have to go to our plant in Italy where I often must wait weeks for a response. I then have to deal with Irate customers (or co-workers) and explain why they are not receiving their quote, and why it takes weeks “just to get a quote”

Sometimes I have to determine which material is required for a parts kit a customer may want. This may be a simple peek in SAP (our system) or I may have to “dig” for the correct information or I may have to go to Italy. (this task can range from very basic, to fairly extensive). I have had to go “over the Italians heads” as they will refuse to research. Exact info is required with them or you get no quote. Even with Data sheets, order numbers and/or part numbers, if there is no Serial Number they have refused to quote.

Sometimes I must re-quote as per the customer’s request due to a spec change, or valve change or whatever other change they may require. That could be a simple change in an accessory or a complete new quote.

I have managed all aspects of quotations including drawings and technical data.

I also have to “deal with” “Account Managers” though all stages (quote and order entry to delivery), which is not always easy or pleasant, as some of these account managers seem to think I am their personal secretary and are too lazy to look up or do anything on their own.

Orders

I enter orders. Sometimes these are as simple as entering a P/N and creating a delivery ticket, but occasionally I have to “fight” with “slow moving” Italy on getting the item delivered on time.

Sometimes I have to create an EWR (this is an Engineering Work Order). During this process I have to deal with employees in our plant who are not willing to help or offer assistance. Typically all I get from some of the “plant employees” is a roundabout way of saying “I am not doing that, It is not my job” They offer no advice or solution and no assistance on finding the correct person.

On some orders I have to do ALL of the document control (yet, we have a document control department), ALL of the expediting (yet, we have project managers who are supposed to handle this), ALL of the stress.

I handle and deal with customers from the quote stage to the order stage to the document stage to the delivery stage to the questions and repairs stage and beyond as well as everything in between.

Technical Support

I provide customers with technical information as required (within my ability and knowledge, which increases daily). Sometimes it is as simple as sending a Manual or referring them to our field service/repairs department. But I also am occasionally involved in engineering discussions and provide my input and/or act as a liaison between customer and engineering. Sometimes I must sit on the phone with a customer explaining in detail how an assembly works.

Luckily, my technical background allows me to better communicate with customers about their technical concerns.

Some days I spend a large portion of the day speaking with/or emailing customers, whether regarding quotes, orders, expediting, technical issues, repairs, complaints or locating the correct person for them to talk to, etc.

And everything else

I am apologizing often … apologizing on behalf of the company. Apologizing that their quote is taking so long, that their order is late, that they have been given 7 different employees to call/given the “run around” and cannot locate the correct person, that their documents have errors, that their order was incorrectly shipped, that their actuator is leaking.  I do it. I do it and I FIND out what they need. I do not just pass it on to the next person on my “company contact list”. I handle it, or FIND the CORRECT person to handle it. That is customer service.

I work through my Lunches most days, take little to no breaks, typically come in at least 30 minutes early, occasionally stay 1 + hours late and/or do some work on weekends from home. Yes, this is pretty much voluntary, as no one “tells” me or asks me to do it, but I do it to keep my customers happy, by completing things for them in a timely manner. In order to do this, I must put in extra time. I am usually ok with this, and if/when I am not … well I take my lunch.

To add to all the pressure, I am also the Chairperson of our HSE committee… I must plan and attend meetings, collect, organize and log observation cards, monthly inspections, deal with safety concerns (providing any come up) etc. As the only person in the office with First aid training, I also feel obligated to keep this up to date. All the while fighting with co-workers to fill in 1 measly obs card a month. Apparently this is like asking them to chop off their right leg?

What else do I do? Well I do some pricing. I keep detailed quote/sales logs. I do up monthly reports. I am constantly doing extra training when “slow days” arise. I am trying to “un-do” the product silo by creating company public instructions, price lists and process flows relating to the product. I have created training binders and am always adding to them. The list goes on and on …

Until March 10, 2015, I loved my job at JobCCC.

Why March 10th? This is when the big company changes occurred at JobCCC. You see, A lot of people in our company were let go, as was the case with many oil and gas companies this year. (Side note I work for a valve and actuation company and work with the actuation product line.) My Manager was let go.  My Manager was awesome. He was knowledgeable (due in part to 30 years with the company). He was respectful. He was open and had an open door. He asked for things, always. never said “Do this!” and ” Do that!” He praised when praise was earned and criticized when needed.  He assisted the best he could and “had my back”. He was a leader. HE was a GOOD manager! Sometimes I make him sound like fricking superman, but that is because I respected him as both a manager and a person. Sure he had his faults, for example, he wouldn’t let me get nasty and/or spiteful with asshole customers. haha, damn him. 😉 ….. My new Manager … is kind of a jerk (this is me being very nice about how I feel about the new manager). The new manager pushes for “openness” and then doesn’t let you say a word. If you try to discuss ANYTHING with him he “butts in” and will not let you talk, and continues to do so until you either give up and clam up or forget what you were trying to say. He Disagrees with everything I (and most others) say. Never praises…anyone. He Micro-manages and “bird-dogs”. He always be-littles staff and makes demands as opposed to just asking or at least being polite about it. … and he appointed the biggest rat/suck-up in the office as the office supervisor.

So the line of succession used to be: District Manager – Good Manager – Myself … Now it is: District Manager – Bad Manager – Tattle-tale Brown noser Supervisor – Myself … makes sense doesn’t it? 2 negatives equal a positive?? only if you are in math class and only if you are multiplying …or dividing … or … well you get the point.

The … New Manager (and most of the ignorant “plant” staff) seem to think I do nothing but deal with 1 distributor … wait what! Really?? why would there even be a position for dealing with 1 distributor who only gets stock orders 1-2 times per year purchasing just this 1 product … What the F#@$!?  Others seem to think I have so much spare time on my hands that I can do this and do that and ooohh hey … do some of this too, even though none of these are related to my job at all, and some of them are that persons job. Most of the time I think it is pure laziness… too lazy to do their own job, too lazy to find the correct person, too lazy to search Google, too lazy to even search through their own email for a document that was sent to them MULTIPLE times!

So…

I was hired as (basically to sum it up) an assistant to the “actuation guy”, let’s call him K for simplicity, and time permitting to help out on the valve side. Basically I was to assist with quotes, a bit of technical support and occasionally sales entry.

This all changed when K left (just 3 months after I started. Keep in mind that K was the ONLY person in Canada (within our company) who knew anything about this product line … on the Sales, planning, pricing, inventory and technical side (to name a few) [other than an engineer…who is of course very technical only … sales, pricing etc. are like Greek to him]) I was left with the responsibility of handling that product for Canada and it was either sink or swim… I swam. I swam hard and struggled. I am still trying to swim and am still struggling.

I am currently the only inside sales / Tech support for this product in Canada This puts a lot of pressure on me, I am lucky to have 1 person (an engineer who knows the product from an engineering side) in our plant  for help, advice and more advanced technical knowledge. In all honesty, sometimes he seems to be the ONLY person able and willing to assist and advise me (on the Canada side). But overall, I am it. There is minimal assistance out there for me (there is likely a lot, but no one willing) which has added to my struggle with my position. But I do it. I learned about 80% of my job on my own.  K left and I had NO-ONE to teach me. As previously mentioned – sink or swim.

My positions with all I do in no particular order include but are not limited to:

Customer Service

Quotes Person

Order Entry

Expediter

Document Control

Technical support

Safety/HSE Personnel

Each one of these can be and is a full time job, (seriously, we have a whole document control department! We have people dedicated to doing just quotes, we have project managers who’s main job is expediting! …you get the point) but I manage them all!

I picked up this position with no change in title, no pay raise to accommodate the massive amount of extra work, tasks, positions and “fights” I had taken on. I picked up this position with no one to “teach” me how to do it, and little to no assistance from my co-workers. But I did it. I stepped up to the plate, I took on the responsibility and I loved it! I loved the pressure. I loved the challenge. I loved the independence and self-teachings. I did it, assuming that my commitment, reliability, hard work and dependability (etc) would be noticed and eventually pay off. My old manager noticed … but he is gone now.

**Please note that I am not trying to compare my job to yours. I am just simply venting, and doing some complaining. I am entitled to some complaining now and then…When you go from loving your job to hating it passionately within a day … some venting and complaining is necessary.